Question 1

How do I order your original linocut prints?​

Accepted Answer

You can order my original hand-printed linocut prints directly from my Online Shop.
If you prefer not to order online, feel free to contact me, and I will be happy to help.

Question 2

​Click & collect from my York studio - FREE

Accepted Answer

You can collect your order free of charge from my studio in Holgate, York.

Please allow 3–5 working days  ( its often quicker) for preparation. I’ll contact you when your order is ready. Most orders are ready within 1–3 days.

Occasionally, I may be away from the studio on research trips around Yorkshire, gathering inspiration for new prints. If that happens, the dates will be shown at the top of my website.

Question 3

Why don't you offer free postage?

Accepted Answer

There’s no such thing as truly free postage.

Rather than hiding delivery costs in the price of the artwork, I prefer to be transparent. My original linocut prints are priced the same whether you buy them:
online
directly from my studio
at a print fair
or through a gallery

Postage and packing simply covers Royal Mail delivery and protective packaging, including the Lil Packaging materials I use to ensure your print arrives safely.

Question 4

How long will my order take?

Accepted Answer

x

Question 5

Do you offer next-day delivery?

Accepted Answer

If you need a print urgently for a special occasion or gift, please get in touch.

Although I run a one-person printmaking business, I can often help with urgent orders. In these cases, I use Royal Mail Special Delivery.

Question 6

​Is there a minimum order value?

Accepted Answer

The minimum order for postage is £20.

This can be met by combining items such as packs of greetings cards.

There is no minimum order for studio collection.

Question 7

​How is my order packaged?

Accepted Answer

Your linocut print will be packed flat, protected with acid-free backing and placed in sturdy protective packaging. Everything is carefully packed so your original artwork arrives safely.

Question 8

Where do you ship to?

Accepted Answer

Orders through my website are currently available for delivery to:
England
Scotland
Wales

Question 9

Do you ship to the EU and Northern Ireland?

Accepted Answer

Due to new GPSR regulations introduced in December 2024, I’m currently unable to ship to the EU or Northern Ireland.

As a small independent business, we unfortunately cannot meet the compliance requirements at the moment. I will update this page if the situation changes.

Question 10

Can you ship to other international destinations?

Accepted Answer

Possibly.

If you would like to order a print outside the UK, please contact me and I will check the postage costs and customs requirements.

International orders require customs forms to be completed at the Post Office, so I may not always be able to process these during busy periods.

Any customs charges or import duties are the responsibility of the buyer.

Question 11

Returns, exchanges and refunds

Accepted Answer

If you change your mind, you can return your order provided the item is unused and in perfect condition.
Please:
Contact me within 14 days of delivery
Return the item within 30 days of delivery

Who pays for return postage?
Buyers are responsible for return postage costs.
I recommend using a tracked and insured service, as I cannot accept responsibility for items lost or damaged during return transit.

When will I receive my refund?
Refunds are issued to the original payment method once the item has been safely returned.
Please note:
refunds cover the cost of the goods only
original postage costs are not refunded

Question 12

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please contact me as soon as possible and include photos if you can. I will replace any damaged items.

Delivery & Returns

How do I order your original linocut prints?

How much does delivery cost?

Standard delivery

Premium delivery

How do I order your original linocut prints?

Click & collect from my York studio - FREE

Why don't you offer free postage?

How long will my order take?

Do you offer next-day delivery?

Is there a minimum order value?

How is my order packaged?

Where do you ship to?

Do you ship to the EU and Northern Ireland?

Can you ship to other international destinations?

Returns, exchanges and refunds

What if my order arrives damaged?

Delivery and Returns FAQs

Subscribe to my newsletter

Be the first to hear about my latest linocut prints, workshops and creative inspiration.

Original linocut prints by Michelle Hughes inspired by the British countryside

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Learn

Need help?

Info

Delivery & Returns

How do I order your original linocut prints?​

How much does delivery cost?​

Standard delivery​​​​​​

Premium delivery

How do I order your original linocut prints?​

​Click & collect from my York studio - FREE

Why don't you offer free postage?

How long will my order take?

Do you offer next-day delivery?

​Is there a minimum order value?

​How is my order packaged?

Where do you ship to?

Do you ship to the EU and Northern Ireland?

Can you ship to other international destinations?

Returns, exchanges and refunds

What if my order arrives damaged?

Delivery and Returns FAQs

Subscribe to my newsletter

Be the first to hear about my latest linocut prints, workshops and creative inspiration.

Original linocut prints by Michelle Hughes inspired by the British countryside

Follow me

About

Shop

Learn

Need help?

Info

How do I order your original linocut prints?

How much does delivery cost?

Standard delivery

How do I order your original linocut prints?

Click & collect from my York studio - FREE

Is there a minimum order value?

How is my order packaged?