Delivery & returns

Find all the information you need to help with your query.

How do I order your original linocut prints?​

Original linocut prints can be bought in my Online Shop. Prices start from £20. ​

You can see more information about how I made each linocut print on my Printmaking page.

How will you deliver my order?​

 

Standard delivery UK

Deliveries are available by post. 

Coronavirus update. To limit the amount of times I go to the Post Office, I will be posting orders once a week with pre-paid postage. 

 

How much does delivery cost?

£0.00 - £10.00 Packing & delivery will be £1.50 

£10.01 - £20.00 Packing & delivery will be £3.50

£20.01 - £100 Packing & delivery will be £5.00

£100.01 - £300.00 Packing & delivery will be  £10.00

More than £300 Packing & delivery will be  £15.00

Click & collect

Orders can be picked up from my York studio, YO26 4UG. 

Please allow 5 working days. I will contact you when your order is ready to collect. 

Next day delivery UK

If your order is for a special occasion and time sensitive, please get in touch at  michellehughesdesign@outlook.com or call 07808 472379.

Although I am a one person business, I can usually accommodate. For urgent orders I use Royal Mail Special Delivery service. 

How is my order delivered?

Orders up to £10 are delivered using Royal Mail’s UK Standard 2nd class service.

Orders £10 - £99.99 are delivered using Royal Mail’s UK Signed For 2nd class service.

A signature is required on delivery. 

Orders over £100 are delivered using Royal Mail’s Special Delivery Guaranteed by 1pm service.

A signature is required on delivery. 

How long will my order take?

Please allow 5-10 working days for preparing and posting your order. Normally orders are posted within 5 days. 

 

Orders are posted within 10 days when I am occasionally out of the studio on research trips.

​How is my order packaged?

Your order will be sent to you flat in protective packaging to ensure safe delivery.

​Do you post orders to other destinations?

If you would like us to ship to a destination not listed above, please contact me first.

Returns

I accept returns within 28 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packaged carefully for return postage.

In the event that your product arrives damaged please contact michellehughesdesign@outlook.com.

We will replace any items which have arrived in a damaged condition.

Please return products to:

Returns, Michelle Hughes Design, 67 St Swithins Walk, York, North Yorkshire, YO26 4UG.

We recommend using recorded delivery to return items and please remember to include a copy of your receipt along with your contact details.

Refunds

Once your return is received, we will contact you to let you know that we have received your returned item and whether we are able to approve your refund.

If you are approved, then your refund will be processed and credit will automatically be applied to your credit card or original method of payment within 14 days.

Get in Touch

 

If you have any other queries please email me at michellehughesdesign@outlook.com, use the contact form below or call 07808 472379 and I’ll get back to you. 

Michelle

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© 2016  Michelle Hughes